CONTACT CENTRE. MANAGED.
CCNA Take Your Call
Centre Technology Worries Away
Your customers expect interactions to be easy and simple, every time. That’s what CCNA deliver: no worries. Our managed Contact Centre solution lets you focus on your customers, while we deliver a smooth technology experience with high uptime. Questions? You can reach our Australian-based support team, 24×7.
NATURALLY USER-FRIENDLY
Prioritse the Human Touch
in your Contact Centre
We enable you to have a natural, human connection with your customers, leveraging the full range of phone, live chat, email, and automated messaging. As more and more people engage online, distanced from our team members, creating an authentic and personal contact centre experience is key to customer retention and competitive advantage.
REAL-TIME IMPACT
Get the Most Out
Of Your CX Data
Data fuels your decision making – if you are able to use it in time! How fast are you collecting and leveraging CX data right now? Avaya IX Contact Center gives you the power to turn data into real-time insights, quickly, helping you improve employee and customer experience.
WHITE PAPER
Digital Transformation Insight Into
Getting It Right
Effective interactions both within the company and outside the company —
with customers and other constituents such as partners — is one of the main benefits of digital transformation. In fact, consumer and employee use of mobile devices and digital technology launched the digital transformation era.
CASE STUDY
Winning Customer
Engagement with
Innovation
On any given day, contact center agents at C3i Solutions may field inquiries regarding sports drinks, tires, or pharmaceuticals, just to name a few. They supports over 35 million omnichannel interactions each year in 175 countries via the customer’s channel of choice.
VIDEO
Avaya Oceana
Solution
