CC Contact Centre
Contact Centre Services
It’s All About the Customer – Optimise Expectations
To retain customers and stay ahead of the competition, your business needs a CX strategy. The strategy may be as simple as decreasing costs or improving Contact Centre KPIs. It could also be as sophisticated as driving differentiation, improving loyalty (NPS), and strengthening advocacy.
By offering vendor agnostic technology, innovation, and design, CCNA helps you develop and realise your CX goals.
Contact centres are crucial to the way organisations communicate with their customers. It must be agile enough to respond to customer inquiries in a timely and personalised manner. Let CCNA improve your contact centre efficiency and empower your agents with the tools necessary to enhance your customer experience.
Desktop Analytics
IVR, Self-Services, Advanced Routing and ChatbotsÂ
Omnichannel Communications
Cloud Contact Centres
Remote Agents and Mobility
Social Media Content Integration
Cloud Connectors and Integration Software
Workforce Optimisation and Quality Monitoring
Learn more about Contact Centre Technologies & Solutions, Analytics, AI and building the Contact Centre of 2030 today
Our CC Contact Centre Partners
Let's work together
We deliver leading technology solutions and services within the Enterprise, Government, and Carrier market place
Awards
CCNA Wins GoTo’s 2023 Biggest Deal in ANZ
CCNA Triumphs with GoTo: A Landmark Achievement CCNA proudly announces its win as GoTo’s 2023 Biggest Deal in ANZ, a testament to our commitment to excellence and innovation in cloud connectivity and communication services. This accolade reflects our ability to...
CCNA Wins NICE Acceleration Partner of the Year 2023
CCNA's Stellar Achievement: NICE Acceleration Partner of the Year 2023 In the dynamic and fast-paced world of digital communications, partnerships that drive innovation and customer satisfaction stand out. CCNA's recent accolade as the NICE Acceleration Partner of the...
GWA Group: IDC Future Enterprise Award 2022
GWA Group's Triumph: IDC Best in Future of Digital Infrastructure Award In today's rapidly evolving digital landscape, businesses are constantly seeking innovative solutions to stay ahead of the curve and deliver unparalleled customer experiences. The recent win by...