CC Contact Centre

Contact Centre Services

It’s All About the Customer – Optimise Expectations

To retain customers and stay ahead of the competition, your business needs a CX strategy. The strategy may be as simple as decreasing costs or improving Contact Centre KPIs. It could also be as sophisticated as driving differentiation, improving loyalty (NPS), and strengthening advocacy.

By offering vendor agnostic technology, innovation, and design, CCNA helps you develop and realise your CX goals.

Contact centres are crucial to the way organisations communicate with their customers. It must be agile enough to respond to customer inquiries in a timely and personalised manner. Let CCNA improve your contact centre efficiency and empower your agents with the tools necessary to enhance your customer experience.

Desktop Analytics

IVR, Self-Services, Advanced Routing and Chatbots 

Omnichannel Communications

Cloud Contact Centres

Remote Agents and Mobility

Social Media Content Integration

Cloud Connectors and Integration Software

Workforce Optimisation and Quality Monitoring


Learn more about Contact Centre Technologies & Solutions, Analytics, AI and building the Contact Centre of 2030 today


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    We deliver leading technology solutions and services within the Enterprise, Government, and Carrier market place


    GWA Group: IDC Future Enterprise Award 2022

    GWA Group: IDC Future Enterprise Award 2022

    GWA Group's Triumph: IDC Best in Future of Digital Infrastructure Award  In today's rapidly evolving digital landscape, businesses are constantly seeking innovative solutions to stay ahead of the curve and deliver unparalleled customer experiences. The recent win by...

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