Optimising Business Communications by partnering with Zoom

Experience AI-First business communication technology with CCNA’s advanced Zoom-powered solutions designed for smarter, faster, and frictionless business connectivity.


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Zoom Solutions, Implemented & Supported by CCNA

Zoom’s AI-First Work Platform for Human Connection

Purposely designed to move conversations to completion. From entrepreneurs to global enterprises, customers choose Zoom to seamlessly collaborate and communicate — powered by Zoom AI Companion.

Collaboration

Zoom Workplace + Zoom Phone

Zoom Workplace unites meetings, docs, chat, and more with Zoom AI Companion built in to help teams focus and work together flawlessly.

Contact Center

Zoom Contact Center

Zoom Contact Center empowers teams to deliver more personal, efficient customer experiences with AI that unifies interactions, data, and teams.

Customer Experience

Improve CX after go-live.

Deliver personalised, seamless customer experiences with a connected platform with Zoom Contact Center, Virtual Agent, AI Expert Assist, WEM and QM all in a single pane of glass.

Zoomupprogrambadge

Delivering Excellence as a Zoom
Certified Gold Partner

From implementation to long-term outcomes

CCNA helps you deploy, adopt, and continuously support Zoom Workplace and Zoom Customer Experience.

Unify how your teams communicate – meet, message, and call with confidence

CCNA helps you consolidate meetings, chat, and calling with Zoom Workplace powered by Zoom Phone for cloud calling.


  • Cloud calling with Zoom Phone to modernise business telephony

  • Migration planning and integrations to fit your environment

  • Rollout and adoption support for consistent user experience

Launch a cloud contact centre to improve customer journey

CCNA focuses on the platform integration and go-live: using Zoom Contact Center to enhance customer engagements across channels, configure service flows, and integrate with your key systems.


  • Omnichannel engagement across voice and digital channels

  • Journey and routing configuration aligned to your service model

  • Implementation + integration + go-live support led by CCNA

Improve CX performance continuously – quality, insight, and optimisation

CCNA supports what happens after launch — using performance insights, quality coaching, and workforce planning to help you improve Agent experience consistently and efficiently over time.


  • Quality & coaching framework to improve consistency and agent performance

  • Reporting and trend reviews to turn insights into actions

  • Workforce management to balance service levels and cost

CCNA Winning Slide (1)

We’re proud to be named the 2025 ANZ
Zoom Customer Experience Partner of
the Year.

This award recognises CCNA’s capability in delivering and supporting Zoom Customer Experience solutions across ANZ.

Find out what’s possible when work connects