Optimising Business Communications by partnering with Zoom
Experience AI-First business communication technology with CCNA’s advanced Zoom-powered solutions designed for smarter, faster, and frictionless business connectivity.
Zoom Solutions, Implemented & Supported by CCNA
Zoom’s AI-First Work Platform for Human Connection
Purposely designed to move conversations to completion. From entrepreneurs to global enterprises, customers choose Zoom to seamlessly collaborate and communicate — powered by Zoom AI Companion.
Collaboration
Zoom Workplace + Zoom Phone
Zoom Workplace unites meetings, docs, chat, and more with Zoom AI Companion built in to help teams focus and work together flawlessly.
Contact Center
Zoom Contact Center
Zoom Contact Center empowers teams to deliver more personal, efficient customer experiences with AI that unifies interactions, data, and teams.
Customer Experience
Improve CX after go-live.
Deliver personalised, seamless customer experiences with a connected platform with Zoom Contact Center, Virtual Agent, AI Expert Assist, WEM and QM all in a single pane of glass.
Delivering Excellence as a Zoom Certified Gold Partner
From implementation to long-term outcomes
CCNA helps you deploy, adopt, and continuously support Zoom Workplace and Zoom Customer Experience.
Unify how your teams communicate - meet, message, and call with confidence
CCNA helps you consolidate meetings, chat, and calling with Zoom Workplace powered by Zoom Phone for cloud calling.
- Cloud calling with Zoom Phone to modernise business telephony
- Migration planning and integrations to fit your environment
- Rollout and adoption support for consistent user experience
Launch a cloud contact centre to improve customer journey
CCNA focuses on the platform integration and go-live: using Zoom Contact Center to enhance customer engagements across channels, configure service flows, and integrate with your key systems.
- Omnichannel engagement across voice and digital channels
- Journey and routing configuration aligned to your service model
- Implementation + integration + go-live support led by CCNA
Improve CX performance continuously - quality, insight, and optimisation
CCNA supports what happens after launch — using performance insights, quality coaching, and workforce planning to help you improve Agent experience consistently and efficiently over time.
- Quality & coaching framework to improve consistency and agent performance
- Reporting and trend reviews to turn insights into actions
- Workforce management to balance service levels and cost
We’re proud to be named the 2025 ANZ Zoom Customer Experience Partner of the Year.
This award recognises CCNA’s capability in delivering and supporting Zoom Customer Experience solutions across ANZ.