Converged Communication Network Applications Pty Ltd (CCNA), is delighted to have been awarded the title of NICE A/NZ business development partner of the year (2021). NICE is an industry leader in contact centres, providing a digital-first, hyper-personalised and adaptive environment for both customers and employees.  

NICE is known for its’ end-to-end CX approach: combining digital entry points, journey orchestration, smart self-service, prepared agents and complete performance suite, all embedded with purpose-built CX Analytics, AI, and domain expertise. With the power to address today’s consumer and employee expectations by delivering effortless, consistent, and personalised digital experiences, NICE’s service was in high demand across our customer base.  

 Over the course of our 12 year relationship, we’ve partnered with NICE to implement their groundbreaking CXone platform in businesses across Australia and New Zealand. Our flagship offering of CXone has helped countless businesses stay ahead of their competitors and in control of their communications by providing frictionless experiences across the entire customer journey for the contact centre. Featuring digital entry points, journey orchestration, and smart self-service, CCNA is proud to help businesses implement the industry leading platform.  

 We look forward to our continued work with NICE, and to implementing their services across Australasia. To find out more about CCNA’s unique approach to finding a solution for your organisation, please contact the CCNA team on sales@ccna.co.nz, or visit the CCNA website at www.ccna.com.au. 

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