CCNA was named the winner of the 2021 CRN Impact Award for Workforce Empowerment for our work with the Department of Fire and Emergency Services (DFES) in Western Australia. The DFES looked to CCNA to help save lives by replacing an outdated 000 phone system...
RingCentral has recognised CCNA as the Premium Partner of the Year 2021. CCNA was chosen out of more than 200 partners across Australia. Last year’s events pushed more Australian companies to cloud-based communications than ever before. CCNA and RingCentral have been...
The purpose of contact centre analytics is to enable companies to make better decisions. Some everyday use cases for contact centre analytics include: Gauging customer satisfaction levels Improving conversation quality Understanding customer expectations...
Productivity is one of the most significant challenges that a contact centre faces. Taking on the challenge of enhancing contact centre productivity enables the organisation to plausibly increase revenue, improve service levels and deliver higher customer satisfaction...
When we think ‘effortless’, the likes of gymnasts, dancers, and figure skaters come to mind: a complex routine, performed without errors. The perfect performance looks easier than it is – simple, clean. The same can be said for good customer experience. We know how...
