Customer contact centres have been around for several decades helping customers solve basic concerns like password resets and login issues. They are responsible not only for helping customers solve problems but also acting as a customer service arm for businesses...
Call centres no longer handle only phone calls. Today’s contact centres have to manage emails, phone calls, and chat requests in the course of their day-to-day job. These functions depend on AI to make sense of inflowing, unstructured data points at a speed and...
Picture this: one cloud-based application that hosts your voice, email, instant message and social media channels. Your agents can work in the contact centre or from home, without an awkward and lengthy transition between the two. You have a platform that can manage...
