The purpose of contact centre analytics is to enable companies to make better decisions. Some everyday use cases for contact centre analytics include: Gauging customer satisfaction levels Improving conversation quality Understanding customer expectations...
Productivity is one of the most significant challenges that a contact centre faces. Taking on the challenge of enhancing contact centre productivity enables the organisation to plausibly increase revenue, improve service levels and deliver higher customer satisfaction...
When we think ‘effortless’, the likes of gymnasts, dancers, and figure skaters come to mind: a complex routine, performed without errors. The perfect performance looks easier than it is – simple, clean. The same can be said for good customer experience. We know how...
As a business leader, one of your top priorities is customer satisfaction. Your brand’s reputation is closely tied to what your customers think of it, and the sustainability of your business lies in retention and returning clientele. Speech analytics, also known as...
CCNA reduces call centre workloads with their low-cost solution delivered to you at record speed. SYDNEY, NSW, Australia — June 30, 2020 Technology solutions provider, Converged Communication Network Applications (CCNA), recently released their CC Callback solution....
