When we think ‘effortless’, the likes of gymnasts, dancers, and figure skaters come to mind: a complex routine, performed without errors. The perfect performance looks easier than it is – simple, clean. The same can be said for good customer experience. We know how...
Contact Centres have existed since the days of early phone systems, where an operator would physically connect you with the person you wanted to speak with. From their very conception they have been a channel for a company to engage with its clientele. Technology has...
