Picture this: one cloud-based application that hosts your voice, email, instant message and social media channels. Your agents can work in the contact centre or from home, without an awkward and lengthy transition between the two. You have a platform that can manage...
Remote work boom threatens home users and business systems Due to the COVID-19 pandemic, the majority of users have to work from home. This has completely changed the cyber threat landscape: attackers have started opportunistically targeting home users...
We live in extraordinary times. A global pandemic is upon us and all facets of life; professional and personal, seem to be encapsulated by uncertainty and confusion. As a response to the uncertainty delivered by COVID-19 responses, organisations worldwide have...
Contact Centres have existed since the days of early phone systems, where an operator would physically connect you with the person you wanted to speak with. From their very conception they have been a channel for a company to engage with its clientele. Technology has...
Unified Communications (UC) is a foundation for offering different companies an array of asynchronous and real-time communication tools. The goal is to improve business communications and productivity, giving businesses a competitive advantage. In a customer-centric...
CCNA recognised as Avaya’s Team Engagement Partner of the Year for APAC Australian services provider Converged Communication Network Application (CCNA) was recognised as Avaya’s Team Engagement Partner of the Year for the Asia-Pacific region. CCNA...
Great organisations are built on robust, well guided, fundamentals. One fundamental trait of great organisations is they place the customer at the centre of their focus, in every move they make. Their strategy takes customer experience (CX) into account at each stage...
Let me be candid. Call centres do not have the best reputation when it comes to customer experience (CX). This is exacerbated by the fact that customer queries, complaints and issues are never the same. Don’t get me wrong, responding to such complaints must remain...
Converged Communication Network Applications Pty Ltd (CCNA), an industry-leading network integrator, has been awarded a top place in this year’s Australian Enterprise Awards, in the IP Telephony and Unified Communications category. CCNA has been building Voice, Video,...
